Shipping policy

Processing Time

All Twin Folk orders are packed and shipped from Montreal, Canada. Orders are typically processed within 2–4 business days.

During busy seasons, especially around the holidays, processing may take a little longer. Thank you for your patience while we get your order ready.

Shipping Options

We currently ship across Canada and the United States.

Shipping rates are shown at checkout based on your destination.

Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

Estimated Delivery Times

🇨🇦 Canada: 3–7 business days
🇺🇸 United States: 5–12 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur during peak periods or while packages are in transit.

U.S. Duties & Import Charges

All U.S. orders are shipped using Delivered Duty Paid (DDP) service.

Any applicable duties and import charges are calculated and collected at checkout, so there should be no surprise customs fees when your package is delivered.

The amount shown at checkout is based on the items in your order and current U.S. import requirements.

Lost or Delayed Packages

Once your order has been handed over to the carrier, delivery is outside our direct control. Delays are uncommon, but they can happen, especially during busy seasons or international transit.

If your package appears to be significantly delayed or lost, please contact us and we’ll do our best to help you locate it.

Questions?

If you have any questions about your order or shipping, feel free to reach out at info@twinfolk.ca. We’re always happy to help.